Enable external voice calling from within the Microsoft Teams client securely and efficiently with TeamsLink.
TeamsLink Pro provides advanced call features not available with Microsoft Teams, controlled through a visual management portal, you can control your solution and make changes with just a few clicks.
TeamsLink Pro gives both agents and supervisors access to the best visual tools to meet their customer’s needs. The agent dashboard is perfect for helping contact centre agents manage their calls more efficiently, seeing details instantly to give the best customer service. For contact centre supervisors, the dashboard keeps track of activity and agent availability with a wallboard feature to display key KPIs and statistics.
TeamsLink Pro comes with Power BI integration and templates so you can create customised reports for your contact centre for live reporting that has the ability to pull data from multiple dashboards.