Managed IT Services
Is IT important to your Business?
At Affinity Smart we have a deep commitment to provide exceptional advice, support, hardware and software to your company.
IT can be complex. There are many facets from the types of software your business uses, the hardware that your IT systems run on, the backup, network and internet services that you depend on and there are often countless third parties involved from phone system companies to antivirus software to backup and disaster prevention services.
Then there is you! You just want your IT to work and that’s why we are here to help.
As a Managed Service Provider, we work behind the scenes to significantly minimise the number of IT issues that occur in your complex IT environment.
Although we take considerable steps to prevent IT issues, many new issues arise each day in the I.T world before a solution has been developed or a preventative measure has been installed. In many instances these support issues are unpreventable and can cause frustration.
That’s why we offer a world class IT support helpdesk that not only solves IT issues, but we also go one step further to analyse the types of issues your business has experienced and look at ways to prevent them altogether through better components, improvements to software, critical hardware upgrades, routine security updates and automation technology.
No matter the size of your operation, our managed IT services will meet the requirements.
We offer 3 types of Plans:
- Essential (Time Based with Monitoring)
- Smart Fully Managed (All-Inclusive service)
- Hosted Desktop (An All-In-One hosted cloud solution with support)
We are transparent with all our services and you will be provided with a clear list of what is covered. Our straightforward fees mean you get the most cost-effective solution and never have any unwanted surprises.
Service Levels
Essential Plan
Smart Fully Managed Plan
Smart Fully Managed Plan
The Essential Level of Support will fulfil the basic requirements for a proactive approach to your IT Infrastructure. We become your IT Department. You can decide on a block number of helpdesk support hours you want plus the devices you want managed and monitored from the outset.
- Helpdesk Support (Limited number of hours)
- Desktop\Laptop Support
- Network and ISP Support
- Microsoft 365 Support
- Remote Worker Support
- Server Support
- Antivirus Protection and Centralised Monitoring
- Remote Management and Monitoring on Devices
- Proactive Network Monitoring
- IT Infrastructure Documentation
- Backup Management
- Patch Management on Desktops \ Laptops \ Servers \ Networking Device
Smart Fully Managed Plan
Smart Fully Managed Plan
Smart Fully Managed Plan
The Smart Support is our flagship and most comprehensive Support Service for your Business.
You decide on the number of Users or Devices you want supported for a Fully Managed and transparent fixed monthly fee.
- Everything in Essentials PLUS
- Unlimited Helpdesk Support
- Advanced Network Monitoring Services
- Continual Assessment and Consultation
- Virtual CTO/IT Manager
- Annual Network Penetration Testing
Hosted Desktop Plan
Smart Fully Managed Plan
Hosted Desktop Plan
The Hosted Desktop Service is fit for businesses of any size.
We offer a purpose built cloud environment to host your system and software including backup, security and remote support on a fixed per user monthly fee.
- Hosted Desktop (Win10 Style)
- MS Office 2016 / 2019 / MS365 Editions
- Hosted Exchange Email 2019 / MS365
- Unlimited Application Hosting
- 50GB per user Storage
- Premium Antivirus protection
- ISO 27001 Certified Data Centre Hosting
- 24/7/365 UK Based Tech Support
- 2 Factor Authentication
- Secure, Automated Data Backup
- Access securely from any device, any place, anytime
- Full Support on the Hosted Environment with Option for Localised IT Support & Consultation Services
- No need to maintain in-house equipment like Servers or incur CAPEX costs