At Affinity Smart we have a deep commitment to provide exceptional advice, support, hardware and software to your company.
IT can be complex. There are many facets from the types of software your business uses, the hardware that your IT systems run on, the backup, network and internet services that you depend on and there are often countless third parties involved from phone system companies to antivirus software to backup and disaster prevention services.
Then there is you! You just want your IT to work and that’s why we are here to help.
As a Managed Service Provider, we work behind the scenes to significantly minimise the number of IT issues that occur in your complex IT environment.
Although we take considerable steps to prevent IT issues, many new issues arise each day in the I.T world before a solution has been developed or a preventative measure has been installed. In many instances these support issues are unpreventable and can cause frustration.
That’s why we offer a world class IT support helpdesk that not only solves IT issues 24 hours a day but we also go one step further to analyse the types of issues your business has experienced and look at ways to prevent them altogether through better components, improvements to software, critical hardware upgrades, routine security updates and automation technology.
No matter the size of your operation, our managed IT services will meet the requirements.
And to keep things simple, we only have 2 types of Plans:
We are transparent with all our offerings and you will be provided with a clear list of what is covered. Our straightforward fees mean you get the most cost-effective solution and never have any unwanted surprises.
The Essential Level of Support will fulfil the basic requirements for a proactive approach to your IT Infrastructure. We become your IT Department. You can decide on a block number of helpdesk support hours you want plus the devices you want managed and monitored from the outset.
The Smart Support is our flagship and most comprehensive Support Service for your Business.
You decide on the number of Users or Devices you want supported for a Fully Managed and transparent fixed monthly fee.
Break\Fix is an on-demand or ad-hoc support service, where companies simply call as and when they need help or advice. It's a reactive approach to caring for a customers' IT System.
Just like anything your business owns, your IT is prone to breakdowns. Computers last only so long, a well-meaning employee can make a mistake and delete important data, a hacker can find a way around your network security. All it takes is one incident to create panic. While using break-fix services will solve the issue you’re experiencing, it won’t help you get ahead of your problems so you have fewer of them.
This is why we provide proactive managed service instead of reactive break-fix maintenance. Our method is to proactively secure your network, provide your business with the newest equipment, and prevent issues before they happen. This is proven to be the most effective way to protect your vital data and keep your business running smoothly.
Some small business owners will avoid a managed plan and opt to call for help when the need arises to either save money and avoid being tied to a service contract. While those concerns are certainly understandable, the nature of IT means you need professional services to monitor and support your IT instead of calling when it is needed most. In our experience this service often leads to a lose-lose situation for both the client and the provider as quite often there can be a mis-match in expectations. Ultimately, a managed service will help your business more than waiting for something to go wrong.